Q & A

Q. What benefits do merchants receive?
A.
Participating merchants have access to:

  • Approximately 100 benefits and/or discounts from manufacturers and retailers that help reduce a merchant’s operating expenses.
  • Three free rolls of paper per month (upon request) and a 25% discount on all terminal supply orders placed through Merchant Benefits Alliance.
  • For merchants that entered the program prior to July 1, 2013, one terminal, printer, and PIN pad replacement every 12 months on malfunctioning units (manufacturer defects only).

For a complete list of participating manufacturers and retailers, log in to the site. The list of participating manufacturers and retailers may change from time to time, depending on numerous factors, such as the quality of the discounts.

Access to the program is only available to participating merchants.

Q. What is the value proposition?
A.
Many of the benefits and discounts in the program are not available to the general public, are based on group purchasing power, and/or provide lowest price guarantees by the participating manufacturer or retailer. In other cases, the program provides access to deals, including “clearance-type” deals as they are made available by the participating manufacturer or retailer.

Q. What are the “Featured Benefits & Discounts”?
A.
These are some of the more popular benefits and/or discounts offered by manufacturers and retailers, usually based on a direct agreement with the manufacturer or retailer. “Direct agreement” means that these particular benefits and/or discounts are based on group buying power, are difficult to obtain (in some cases, the “direct agreement” took over one year to obtain), and provide particularly powerful benefits and discounts. We strongly recommend merchants consider taking advantage of the benefits and discounts offered in the “Featured Benefits & Discounts” section.

Q. Where are the “Featured Benefits & Discounts” located?
A.
After you log in, “Featured Benefits & Discounts” is prominently displayed on the “Benefits” page.

Q. How does a merchant receive 3 free paper rolls per month?
A. The merchant must contact Customer Support at (866) 808-4621 option 2 each month to request the free paper rolls.

Q. How does a merchant receive a 25% discount on terminal supply orders?
A.
When a merchant places a supply order through Merchant Benefits Alliance, a discount is applied by a customer support rep.

Q. How does a merchant receive a terminal, printer, or PIN pad replacement at no additional cost?
A.
The merchant must contact customer support, who will troubleshoot and validate eligibility.

Q. How does a merchant access or log in to the program?
A.
On the Home page, click on “Log In” or “Get Started”. The first time a merchant logs in, the merchant inserts a “User Name” which is the last 6 of the merchant’s MID, and the password is the merchant’s zip code. The merchant’s MID and zip code can be found on the merchant statement. Then, during the initial log in process, the merchant will be prompted to create a unique username and password.
In addition, if a merchant receives emails from the program, the merchant may click on any of the links in the email and they will be directed to the program site.
Q. . What happens if a merchant loses or forgets a unique username or password?
A.
On the Home page, click on “Log In.” Then, click on “Trouble Logging In?” The merchant then enters the MID and ZIP shown on the merchant statement, and is then able to reset and confirm a new password. After 3 failed login attempts, you will need to reset your username and/or password.

Q. What is in the menu bar on the left hand side of the “Benefits” page?
A.
A listing of all of the participating manufacturers and retailers, organized by category.

Q. How soon can a merchant access the benefits and discounts in the program?
A.
Usually within 1 to 2 business days.

Q. How often can a merchant use the program?
A.
Each manufacturer and retailer sets the terms and conditions for each particular benefit and/or discount. In most cases, usage and access is unlimited.

Q. Can a merchant’s employees access the benefits and/or discounts?
A.
Yes, at no additional cost. However, there is only one username and password per account. The merchant is responsible for the security of the username and password.

Q. Is the program a secure site?
A. Yes. Secure Socket Layer (SSL) encryption has been installed on this site.

Q. Is there a monthly fee for the program?
A.
Yes. The amount of the fee can be identified by checking the monthly statement or calling support.

Q. Is there a free trial period?
A.
Yes. The free trial period is at least 30 days.

Q. Why do we need a merchant’s email addresss?
A.
To receive monthly features and updates from the program, including special offers.

Q. How often are emails sent to a merchant?
A.
Usually between the 1st and 15th of the month.

Q. Can a merchant change the frequency that program emails are delivered?
A.
No.

Q. Can a merchant opt out of receiving emails?
A.
Yes, by clicking on “opt out” link at the bottom of any email that is sent to the merchant from the program. In addition, if a merchant opts out of the program, the merchant will not receive any more emails from the program.

Q. Do we sell a merchant’s email address to any third party marketers?
A.
No. It is our corporate policy not to sell or share a merchant’s email address with any third party marketer.
Note: the privacy policy located on the footer of the program site contains specific details about the use of email addresses
.

Q. Where is the Privacy Policy located?
A.
A link to the privacy policy can be located in the footer of the program site.

Q. Where are the Terms and Conditions located?
A.
A link to the terms and conditions can be located in the footer of the program site.

Q. What is the “Calculator” page?
A.
Merchants can input their average annual spending for numerous business expense categories, and the calculator will estimate the savings a merchant can experience by using the benefits and discounts in the program..

Q. If a merchant cancels membership in the program, but has already booked or paid for a product or service, will the product or service be cancelled or will the merchant lose those savings?
A.
As a general rule, a merchant must be a member in the program to take advantage of its benefits and discounts. However, if a merchant purchases or pre-pays for a product or service prior to cancellation, it will not be cancelled by us.

Q. Can a merchant opt out of the program?
A.
Yes, at any time.

Q. How does a merchant opt out of the program?
A.
A merchant can opt out using any 1 of 2 methods.

Method No. 1: Opt-Out over the program site.

Method No. 1 is the preferred and easiest method to opt out. Click on the “opt out” link located in the footer of the site. Scroll to the bottom of the page. Click on “opt out.” Enter the requested information and click “submit”.

Method No. 2: Opt-Out by calling Customer Support at (866) 808-4621 option 2.